FAQ
Our answers to the most popular queries
1. What makes i-pay.io different from other payment processors?
i-pay.io is specifically built for high-risk industries. We combine traditional payment acceptance (cards, bank transfers) with crypto settlement, so you get paid instantly without banks holding your funds. It’s a unique blend of compliance and decentralization that puts you in control.
2. How do I integrate i-pay.io with my website or app?
Integration is simple via REST API, or through pre-integrated third-party platforms.
We provide clear documentation and support to help you go live quickly.
3. How do you guarantee no chargebacks?
Once a payment is converted to crypto and sent to your wallet, it’s final. There’s no mechanism for chargebacks in blockchain transactions, protecting you from fraud and reversals. (Of course, you can still issue refunds manually for customer service when necessary.)
4. Do I need to complete KYC to sign up as a merchant?
No. We do not require merchant KYC or KYB to get started.
Our compliance framework allows immediate onboarding for your business.
5. Do my customers need to go through KYC?
Yes. Each of your clients completes a quick, one-time ID verification on their first transaction (through Sumsub).
After that single check, they can transact without any repeated verification.
6. Can I also process withdrawals to creditcards or bank accounts?
No, withdrawals to credit cards or bank accounts aren't possible, as i-pay.io is exclusively a deposit-only system.
7. What fees does i-pay.io charge?
You can start for free or upgrade your account tier to enjoy lower transaction fees.
The exact rates depend on your chosen plan, and we offer a 50% setup fee discount if you are on a pre-integrated platform.
8. When and how do I receive my funds?
Each transaction is settled instantly to your decentralized merchant wallet.
There are no rolling reserves held back and no chargebacks deducted.
9. Which industries does i-pay.io support?
We support high-risk industries including Forex trading, online gambling (iGaming), adult entertainment, crypto platforms, and more. If your business is commonly turned away by traditional processors, chances are we can support it.
10. Does i-pay.io offer an affiliate program?
Yes. Our affiliate program offers tiered, lifetime commissions on every transaction your referred merchants process.
All Commissions are paid out on a monthly basis.
11. Can you work with offshore or unlicensed forex brokers?
Yes. i-pay.io is designed specifically for high-risk and offshore brokers who struggle to get merchant accounts. As long as your business passes our internal risk checks and is not in a sanctioned jurisdiction, we can usually support you even when traditional PSPs decline.
12. Do you support online casinos and iGaming platforms?
Yes, we work with online casinos, betting sites and other iGaming platforms, including offshore operators, provided they comply with our AML and jurisdiction policies. We’re a deposit-only gateway with crypto settlement, eliminating chargebacks and rolling reserves.